1800 990 802
Commonly Asked Questions
No, our buses are designed for smaller groups and have limited storage space. Travelers can contact their hotel to make arrangements or there are lockers available at Central train station. Arrangements will need to be made well before the pick up time.There is no tour on the day I want to travel, will there be?
If you do not see an available tour listed for the day you would like to travel, it may mean that the tour is already booked to capacity for that particular day, or that we do not have
a tour scheduled for that day.
Please contact us and let us know which date you would like to travel and we'll let you know if a tour is available.
No, there is no room for storing extra strollers safely on the bus. We provide one "umbrella" folding stroller on each bus.Can my kids join your day tours too?
Kids are most welcome, especially on our Blue Mountains tour! Our child rates apply to children aged 12 years and under.
If you're joining one of our award-winning wine tours, please note that the minimum drinking age in Australia is 18 years old.
Also note that the Wildlife in the Wild tour is not suitable for children under 6 years of age, due to the long day and late return to the city, as well as the potential negative impact on animals and other guests if they become unsettled during the day or evening. It is the responsibility of parents to ensure that their children do not impact on the enjoyment of other guests on the tour.
All of our vehicles are equipped with adult seatbelts, and not all vehicles have anchor points available for capsule/car seats or boosters. Infants under 2 years can travel on your lap on most of our vehicles, at no cost if you let us know when booking. NSW law requires all children under 7 years of age be equipped with a capsule, car seat or booster where anchor points are available in the vehicle, but it is not possible to travel with an infant or child of any age on your lap when anchor points are available on the vehicle. If you require child restraints or booster seats, please contact us and we'll be happy to arrange it for you where possible on your vehicle.What are your pick-up locations?
We offer complimentary pick-up and drop-off from key central locations in Sydney city, and from many hotels within the Sydney CBD area. This includes Kings Cross, Potts Point, Darling Harbour, The Rocks (Circular Quay), Central Station and more. We can also pick-up from re-arranged locations along the Pacific Highway heading north from the city to Berowra.When will you pick me up and drop me off?
We pick up in Sydney city between 7am and 7:45am for our Hunter Valley and Blue Mountains tours, depending on the location of your hotel. Exact times will be notified upon booking confirmation. Please allow at least a 10 minute margin for traffic conditions. Drop-off is about 6.00 to 6.30pm for the Hunter Valley tour, and you will make your own way home after the river cruise at the end of the Blue Mountains tour.
Pickups for our Wildlife tour are later in the day and will be confirmed on booking.What do your shared small group tours include?
Our Wine Tour includes: pick-up / drop-off from many Sydney Hotels, travel in luxury vehicle, fully
guided wine tour with expert guide, and formal wine tastings.
Our Wildlife Tour includes: pick-up / drop-off from many Sydney Hotels, fully guided wildlife tour with naturalist guide, entry to all National Parks and private farms. Fully equipped luxury 4WD with field guides, binoculars & spotlights.
Our Blue Mountains Tour includes: pick-up from many Sydney Hotels, travel in luxury vehicle, fully guided nature & sightseeing tour with expert guide, entry to Blue Mountains National Park & return to Sydney via Harbour cruise.
Our tours to the Hunter Valley (wine tours) run daily, year round. Our Southern Highlands (wildlife tours) run five days per week (Saturday, Monday, Wednesday, Thursday, Friday - varies seasonally). Our Blue Mountains tours run 4 days per week (Monday, Tuesday, Thursday, Saturday). Please note all tours are subject to availability and minimum number requirements; we recommend that you book well in advance to secure your place! We do not operate on Christmas Day (25 December) or New Year's Day (1 January).How Can I Book?
You can book over the internet via the Secure Booking Form, email us or give us a call on our 24 hour booking service on (02) 9436 1333. Payment is taken by credit card when booking to confirm your place. Gift Vouchers are also available.Are your tours accessible in a wheelchair?
As storage space on our buses is limited, we do require that you give us advance warning if you or a fellow passenger will be travelling with a wheelchair, so that we can make the appropriate arrangements. There is no extra storage room on the bus. Passengers are required to be able to climb into and out of the bus without assistance and any passengers travelling with a fold up wheel chair must be accompanied by someone who is capable of folding and lifting the chair.
Note that the Wildlife in the Wild tour is not suitable for children under 6 years of age nor travellers with a wheelchair or mobility issues.Will I be able to travel with luggage?
We are unable to carry luggage larger than overnight bags on our tours, due to storage space limitations on board. If you will be travelling with luggage, please contact us so that we can arrange a trailer for you.What happens at lunchtime on your Hunter Valley wine tours?
We stop at the Hunter Valley Garden Village for lunch. Here, we offer upgrades to either a quick cafe lunch, or a two-course gourmet meal with a glass of wine. Otherwise, you're welcome to do your own thing - there are plenty of cafes, restaurants and boutique shops to browse. You could even wander over to the Hunter Valley Cheese Company for a cheese tasting, or visit a couple more wineries. Or, just settle down with a good book in the sun! It's entirely up to you.Why are your Hunter Valley wine tours different?
The tours we offer are highly customised, with a fresh itinerary each day to suit your needs. Our focus is on the smaller, boutique wineries of the Hunter Valley, and have tasted at over 80 wineries in the region. This means you will have a more personal experience, with guides who are passionate, knowledgable and friendly. A small group means personal attention. We've spared no expense making the vehicle comfortable - full height reclining seats, lap/sash seat belts, air-conditioning, onboard TV/DVD and fridge for your small purchases. Try it for yourself!Do you have a set itinerary for your wine tours? Which wineries do you visit?
Our tours are entirely flexible. Our guides have visited over 80 different wineries in the region, concentrating mainly on the small boutique wineries. Let us know your preferences either on the day or in advance, and we'll do our best to customise a unique tour for your group.Which meals do your wildlife tours include?
This depends on when you're travelling. From the beginning of April to the end of September, our wildlife tours depart earlier in the day, which means that lunch is included in the tour. If you're travelling from October to March, you'll be receiving a light afternoon tea instead. A hearty dinner is included year-round at the Surveyor General Inn, Australia's oldest continuously licensed inn.When does your Wildlife tour depart?
Departure times for our wildlife tours vary monthly, to ensure we have the best chance of spotting the local wildlife. Their patterns change depending on the time of year, weather
patterns and the sunset, and we work around this to bring you the best possible Wildlife in the Wild tour. Please see our approximate departure times below. Exact times will be advised
upon confirmation of your booking.
January, February, March: from 12noon
April: from 11:30am
May, June, July, August: from 11am
September: from 11:30am
October, November, December: from 12noon
With any luck, a bit of everything! There's just so much native Australian wildlife to see. We'll be keeping an eye out for Kangaroos, Wombats, Wallabies, Platypus, birdlife and the elusive Koala! Australia is also home to a diverse range of birds, reptiles and unique mammals that won't be seen anywhere else. And, you'll have an experienced naturalist guide to point it all out to you!Do your Blue Mountains tours have a lot of walking involved?
It is entirely up to you. We pride ourselves on flexible, personalised tours, so let us know what you want to do, and we'll do our best to accommodate you! If you're after some quick walks through the Australian bush, your guide will be able to point out some fantastic hotspots that end with breathtaking views of the Blue Mountains. If you'd rather avoid the walking component, we know plenty of easily accessible spots that are just as beautiful, and just as secluded! We want to make our tours work for you, not the other way around!Will I see the Three Sisters on your Blue Mountains tour?
Certainly! The Three Sisters is one of the more iconic sites of the Blue Mountains. Your experienced guides know a number of isolated lookouts that have stunning, uninterrupted views of the Three Sisters. As well as this majestic landmark, sit back and let us show you Wentworth Falls, the Jamison Valley, Echo Point, the Grose River Valley and more; there's so much to see in the Blue Mountains!Do you have accreditation?
Absolutely. We are accredited with the Ministry of Transport (35299) and carry the maximum Public Liability Insurance. Our owners have over 15 years of experience in the tourism industry, so you're in good hands!Do you have a cancellation policy?
Yes. Our daily share-tours may be changed or cancelled up to 24 hours before your scheduled pick-up. Less than 24 hours notice incurs a full charge on the credit card provided. Accommodation packages may be changed or cancelled up to 48 hours before your scheduled pick-up. Less than 48 hours notice incurs a full charge on the credit card provided. Please see our Terms & Conditions page for more details. Private charters and Bespoke tours may be changed or cancelled up to 7 days before your scheduled pick-up. Less than 7 days notice incurs a full charge on the credit card provided.Do we have to pay for our 2 year old (or younger) child?
No, if they are secured on your lap during travel, and you let us know when booking. Children from 3 to 12 years of age will be charged at the Child rate and will have a seat allocated for them.What currency are prices listed in?
Our website displays the prices for our day tours in Australian currency, to determine the price in your local currency click here.Are gift vouchers available?
Yes. We offer beautiful gift vouchers that make fabulous and original presents for friends, family, loved ones, staff or suppliers! Just give us a call on ++61 (02) 9436 1333 or email us at firstname.lastname@example.org to purchase a gift voucher today!Are we supposed to tip the guide?
Tipping is not compulsory in Australia. However, it is a great reward for outstanding service. If you've had a great day, then rewarding your guide with a tip is really appreciated! We'd love for you to pass on any feedback you have to us in the office as well, and, more importantly, don't forget to tell your friends, family and fellow travellers what a great time you had!Is booking online safe/secure?
Absolutely! Our booking page is protected by high grade SSL (secure socket layer) encryption which encrypts all information transmitted between your computer and our server such
that it can not be intercepted and viewed by any other party.
All of the information you submit during the booking process is secure during transmission and saved securely in an encrypted format in our database. None of the information you provide during a transaction is ever transmitted in an unsafe manner, nor will we ever sell, rent or share your information with anyone for any reason.
to correct the problem.
Our booking team can always tell you if you call which tours are available if you are unable to see it on the web page.
Like most websites today, our site is designed to function in all of the current versions of the most popular internet browsers. We have specifically tested our site in the latest versions of Internet Explorer, Firefox, Safari, Opera and Chrome as well as many older versions of each of these browsers.